Terms of service

PRIVACY POLICY

Last updated: June 2026

Who we are

The Proud Gifts is an online gift store operated at theproudgifts.com, offering personalized gifts and keepsakes. We are committed to protecting your personal information and your right to privacy.

What information we collect

When you place an order or create an account we collect:

Name and contact details
Delivery address
Payment information (processed securely via Shopify Payments)
Email address
Order history

How we use your information

We use your information to:

Process and fulfil your orders
Send order confirmations and tracking updates
Respond to customer service enquiries
Send marketing emails (only with your consent)
Improve our store and services

Who we share your information with

We share necessary order information with:

Trusted production and delivery partners who help us prepare and ship your order
Shopify (our store platform) to process payments and manage orders
Shipping carriers to deliver your order

We never sell your personal data to third parties.

Your rights (GDPR)

If you are based in the UK or EU you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data
Withdraw marketing consent at any time

To exercise any of these rights contact us at support@theproudgifts.com

Cookies

Our store uses cookies to enhance your browsing experience and analyse store traffic. You can control cookies through your browser settings.

Data retention

We retain your order data for up to 7 years for legal and accounting purposes.

Production & Delivery

The Proud Gifts works with a trusted network of production and delivery partners to bring your order to life. By placing an order, you acknowledge that:

Packaging or included documentation may vary slightly depending on the item ordered.
Delivery times vary by product, as outlined in our Shipping Policy.

Product Accuracy

We make every effort to ensure product images and descriptions are accurate. However, slight variations in colour, print placement, or material may occur due to differences in manufacturing batches, screen display settings, or production processes. These variations do not constitute a defect.