Shipping & Returns

Shipping Information

At The Proud Gifts, we currently ship to the United Kingdom, United States, and Canada. Production and delivery timelines vary depending on the item you order.

Estimated Delivery Times

All Jewellery

  • United Kingdom, United States, and Canada: 3–5 business days — Free on all orders, regardless of order value

Personalized & Made-to-Order — Core Range (including but not limited to phone cases, apparel, drinkware, wall art, and home accessories)

  • United Kingdom: Standard £3.99, 4–7 business days (free on orders over £37)
  • United States: Standard $6.99, 4–7 business days (free on orders over $50)
  • Canada: Standard CA$9.70, 4–7 business days (free on orders over CA$70.00)

Shipping Costs

Shipping costs for our Core Range are calculated at checkout, with free shipping available above the order thresholds noted above. Jewellery items ship free of charge on all orders.

Multiple Shipments

Orders containing items from different product lines may arrive in separate packages, on different days.

Returns & Refunds

Personalized & Made-to-Order Items (including but not limited to phone cases, apparel, drinkware, jewellery, wooden clocks, canvas prints, embroidered items, and any other item customized with a name, photo, text, or design)
Because these items are produced or personalized especially for you, we're unable to accept returns or exchanges for buyer's remorse or incorrect size orders. Please review your order details carefully before ordering, as we cannot make changes once production has begun.

Standard Items
Returns are accepted within 14 days of delivery if the item is unused and in its original packaging. Customers are responsible for return shipping costs. In addition, a $7.99 return processing fee will be deducted from your refund to cover original shipping and handling costs.

All Items — Damaged, Defective, or Wrong Item Shipped
Regardless of product type, if your item arrives damaged or defective, or if we shipped you the wrong product, contact us within 14 days at support@theproudgifts.com with a photo of the issue. We will send a free replacement or issue a refund. This does not cover items ordered in the wrong size or colour by mistake — please check your selections carefully before ordering, as these details cannot be changed once an order is placed.