Refund policy
Due to the personalised and print-on-demand nature of our products, we are unable to accept returns or exchanges for buyer's remorse or incorrect size orders.
However we will always make it right if:
- Your item arrives damaged
- Your item has a print error or defect
- You receive the wrong item
In these cases contact us within 30 days at support@theproudgifts.com with a photo of the issue and we will send a free replacement immediately.
Refunds are issued at our discretion for cases where a replacement is not possible.
We appreciate your understanding and stand fully behind the quality of our products.