FAQ
Frequently Asked Questions
What makes your products special?
Every item is personalized and made specifically for you when you place your order. This lets us offer unique designs tailored to you, rather than generic off-the-shelf products.
How long does delivery take?
It depends on the item type:
- All Jewellery: 3–5 business days in the UK, US, and Canada — always free.
- Personalized & Made-to-Order — Core Range (phone cases, apparel, drinkware, wall art, home accessories): 4–7 business days.
Can I return my order?
As personalized items are made specifically for you, we cannot accept returns for change of mind. Standard items can be returned within 14 days of delivery if unused and in original packaging — customers are responsible for return shipping, and a $7.99 return processing fee applies. If your item arrives damaged or defective, or we shipped you the wrong product, we'll replace it free of charge or issue a full refund — just contact us within 14 days of receiving your order with a photo. This doesn't cover items ordered in the wrong size or colour by mistake.
Can I change or cancel my order?
Personalized and Made-to-Order items cannot be changed or cancelled once production has started. Standard items can be cancelled if they haven't yet entered processing — contact us as soon as possible and we'll do our best to accommodate your request.
What products do you sell?
We sell a wide range of personalized gifts across professions, pets, hobbies, and more — browse our full collection using the menu above.
Where do you ship?
We currently ship to the United Kingdom, United States, and Canada.
How do I contact you?
Email us at support@theproudgifts.com and we will get back to you within 1–2 business days.