FAQ

Frequently Asked Questions

What is print on demand? Print on demand means each product is made specifically for you when you place your order. This allows us to offer unique, high quality designs without holding stock.

How long does delivery take? Orders are dispatched within 3-5 business days. Estimated delivery times are 5-7 days for the UK, 7-14 days for USA and Canada, and 7-10 days for Europe.

Can I return my order? As every item is printed to order, we cannot accept returns for change of mind. However if your item arrives damaged or incorrect we will replace it free of charge. Please contact us within 14 days of receiving your order.

Can I change or cancel my order? Orders can be cancelled within 24 hours of purchase. After this time production will have begun and we are unable to make changes.

What products do you sell? We sell a range of unique gift products including mugs, t-shirts, tote bags, cushions, phone cases and more — all featuring original designs created for specific communities and occasions.

How do I contact you? Email us at support@thebritishgifts.com and we will get back to you within 1-2 business days.